Nausheen Arnold says it sometimes takes her 11-year-old daughter two hours to get to school because of the unreliability of the buses.
A TfL spokesperson told Jackie News it’s working closely with the bus operator Go Ahead to improve reliability.
They say drivers are trained to always pick customers up unless the bus is full or a stop is temporarily closed.
But Ms Arnold says this does not help a child who has already waited 40 or 50 minutes while buses pass them, and it’s a safety issue.
She says the situation “requires operational solutions, not simply a reminder of existing driver procedures.”
The area’s Lib Dem MPs have also signed an open letter to London Mayor Sadiq Khan asking for him to reinstate the number of buses an hour from 5 to 6.
The number was cut in 2023.
