A mental health service in Kingston says more than 4,000 appointments were cancelled or missed last year.

iCope offers a range of psychological treatments that have been recommended for the NHS.

Bosses say 366 people could have had a full 12 sessions and there wouldn’t have been a waiting list if the appointments had been kept.

It’s asking people to avoid cancelling where possible and also to let them know ahead of time if they can’t attend.