Police were called at 10.30am on Saturday to Paved Court two men smashed the front window of Gregory & Co.
They made off with a number of items.
No arrests have been made and the vehicle recovered is being examined.
A spokesperson for Gregory & Co has issued this statement.
“This has been deeply upsetting for us all and we are supporting the police as they investigate who did this.
“We’re a local, independent, family jewellers and have been in Richmond for more than 45 years.
“The public response to this incident has been overwhelming and we are grateful for the support and kindness we’ve received.
“We are reassured that overall, good outweighs the bad as we look forward to reopening and getting back to normal soon.”
Superintendent Craig Knight, who leads the Met’s neighbourhood policing in Richmond, said: “Officers are working at pace to identify and locate the men who carried out this robbery.
“We realise incidents of this nature can have a real impact on the local community, especially businesses and those who live in the area.
“Please be reassured that we will be relentless in bringing these people to justice and are pursuing several lines of inquiry.”
