Crossroads Care says hospitals are already under strain because of a multitude of issues like lack of beds and high flu rates.
Surrey County Council ended its funded respite care contract with the charity earlier than planned.
Rip Patel with Crossroads Care explains why it was so important to the people who use their services.
Sinead Mooney, Surrey County Council’s Cabinet Member for Adult Social Care, said: “We recognise the vital contribution of carers and are committed to supporting them in the best way we can.
“The decision to end Crossroads’ contract followed a period of review and wasn’t taken lightly. We listened to carers’ views and introduced a new approach to carer support – a £300 payment on a pre-paid card – which gives them complete flexibility over how they take their wellbeing breaks.
“This new offer lets carers choose how they rest and recharge, whether that’s through a wellbeing activity, a hobby or new skill, or a day trip or overnight break. Carers can then request ongoing respite support through a carers’ assessment – and the new approach puts them on a pathway to do that more quickly.
“The offer has had a strong start, with around 270 carers benefiting in only its first six months and we’re working to further increase take-up. So far, only a very small number of carers have used the payment to buy in agency replacement care, suggesting a preference for a wider range of respite options.
“By offering carers more flexibility and a clear pathway to further support, we can reach more carers, improve their wellbeing, and help stop needs from escalating – ultimately reducing demand on all services.
“There’s all sorts of help available for carers. But many people who look after a loved one don’t see themselves as a carer so miss out on the benefits. If you, or someone you know, provides regular support to someone who couldn’t manage without it, please don’t hesitate to seek out the support on offer. The county council’s website and Action for Carers Surrey are good places to start.”
Sinead Mooney, Surrey County Council’s Cabinet Member for Adult Social Care, added: “The previous approach provided only replacement care but carers told us they don’t always want or need this, and that they value flexibility.
“The new offer gives carers choice and control and meets a wider range of needs, enabling us to reach and support more carers. Carers who access the offer will also be on a pathway to a formal assessment of their needs, helping ensure they receive the right support both now and in the longer term.”
